• Collection Waiver and Alternative Compliance Request Form

Policy on Discontinuation of Residential Water Service for Nonpayment:

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The Modesto Irrigation District (MID) provides electricity services to Mountain House residents. MID serves over 132,000 accounts, including more than 102,000 residential customers.

MID owns and operates a diverse mix of energy resources, including solar, wind, natural gas, hydropower, and other renewable sources. Please note that MID’s generation plants primarily utilize natural gas, not coal.

To begin service in a new home, please visit MID's website or call toll-free at (888) 335-1643.

To establish water and garbage service in your name, please fill out the New Service Request Form and contact Inframark Services at (855) 327-0900 Monday through Friday, from 8:00 am to 5:00 pm PST. To add a secondary name to your account (for a spouse or tenant), please fill out the  Secondary Name Form.

Consolidated billing is used for utility services. The entire amount of the bill is payable upon receipt. Once an account has been established, all garbage related questions should be referred to West Valley Disposal.

Once service is established you are able to monitor your activity by logging onto 
https://eyeonwater.com/

1. Dispose of yard waste more frequently. By disposing of leaves, grass, shrubs, and other organic matter in your yard more frequently less will wash into storm drains. Yard waste can be placed in the Brown Cart and is collected weekly during the leaf pick-up season.
2. Reduce reliance on landscape chemical products. Decrease the use of lawn and garden care products such as pesticides, insecticides, weed killers, fertilizers, herbicides, and other chemical-based soil amendments and avoid over-irrigation when you do use them. Over-irrigation carries the garden chemicals into the gutter, down the storm drain, and into our local lakes, rivers, and bays. When possible, use non-toxic gardening methods.
3. Use a broom. Conserve water and prevent debris from flowing into gutters and down our storm drains using a broom instead of a hose to clean sidewalks and parking areas. Sweep up debris, dump it into your trash can, and rake up yard waste and put it into your Brown Cart.
4. Buy Non-toxic products. When possible, use non-toxic products for cleaning. If you must use a toxic product, buy it in small quantities, use it sparingly and be sure to dispose of unused portions properly.

PG&E provides gas services for Mountain House residents. Mountain House homes have gas fireplaces, stoves, and ovens, and many include gas lines for dryers and outdoor gas lines for barbecues. To begin service in a new home, please contact PG&E through their website or call toll free (800) PGE-5000.

You may make a payment on your water account in one of the following ways:

1. Pay Online
2. By phone at 1-855-230-7396
3. By the QR code on the bill
4. At the CSD office, via the front counter or drop box
   • Office Hours 8:00am - 5:00 pm (Closed 12pm-1:00pm for lunch) Monday - Friday
   • Located at 251 E. Main Street, Mountain House, CA 95391
5. By Mail to:
   • Mountain House CSD

   PO Box 684000, Houston, TX 77268

    

West Valley Disposal does offer a Senior Discount. Residents may apply online or in person at the Mountain House CSD office.  

UTL-004 WVD Residential Senior Citizen Discount Application

West Valley Disposal provides street cleaning services throughout the Mountain House villages. Please visit the Street Sweeping Schedule website and type in your street to see when the street is cleaned.

MHCSD employs a variety of stormwater drainage concepts intended to improve water quality. These measures enhance the aesthetic, hydrologic, and biological functions of the water resources to minimize construction and maintenance costs and protect the environment. Stormwater main pipelines are designed to withhold a 100-year storm event, which is an event that has a 1% chance of happening in any given year. Within each Mountain House neighborhood, the runoff will be collected in underground stormwater pipes. These local conduits will connect to larger trunk lines in each neighborhood. For neighborhoods near Mountain House Creek or golf courses, local stormwater pipes will connect directly to BMP (Best Management Practices) stormwater basins located in the creek corridor or golf courses.

Mountain House Community Services District is required by the California Regional Water Quality Control Board (RWQCB) per the Federal Clean Water Act (33 U.S.C. Section 1251 et seq.) and the Porter-Cologne Water Quality Act (California Water Code Section 13000 et seq.) to protect and safeguard the general health, safety, and welfare of the public residing in watersheds within the Mountain House Community Services District.

• Storm Water Management Program
• State Water Requirements

MHCSD provides wastewater collection, treatment, and disposal systems to serve the entire community. Approximately 80% of the service area will drain by gravity to the treatment plant through a backbone collection system. The remaining 20% will be pumped to the treatment plant through lift stations and force mains.

The tertiary treatment facilities will include aerated lagoons, activated sludge, filtration, disinfection, effluent storage, and, if necessary, interim farmland or permanent golf course irrigation.

The treatment facility's design capacity and all related components will be 5.4 MGD (average annual flow) at build-out. The treatment processes and facilities will be built in stages to appropriately serve one or more neighborhoods and industrial/commercial and public uses.

Once service is established you are able to monitor your activity by logging onto 
https://eyeonwater.com/ 

MHCSD uses the latest technology to treat and deliver fresh, clean water for its residents. The MHCSD has taken extra measures to ensure water conservation. For example, irrigation computers will detect rainfall and will water landscaping accordingly to conserve water. Mountain House’s water comes from the Clifton Court Forebay along the Delta and is delivered by the Byron-Bethany Irrigation District (BBID). Water is treated by using various processes, filtered, and pumped into the community for distribution. At present, the state of the art Water Treatment Plant has a capacity of 12.5 MGD. The full build-out capacity will be 20 MGD. The facility includes a flocculation basin, sedimentation basin, filtration, clear well, UV disinfection, booster pumps, and concrete sludge drying beds. There are a variety of regulations that pertain to water conservation. A few are listed below:

• Irrigation in non-public areas is prohibited between the hours of 11:00 a.m. and 6:00 p.m. during the period between May 1st and October 1st
• Escape of water through leaks, breaks, or malfunctions within a customer’s plumbing or distribution systems must be corrected within 24 hours after discovering the leak.
• Shut-off nozzles must be used on hoses when washing vehicles, boats, or cleaning buildings or mobile home exteriors.

There are various regulations pertaining to the method of water distribution, which protects public health and maximizes the life of the infrastructure that treats and distributes the water.

• Property owners are responsible for maintaining and repairing the water line on private property from connection to the public line.
• No permanent structure may be built on top of utility lines within easements.
• All water service connections shall have water meters.

Chloramine Notice

The primary purpose of storm drains is to carry rainwater away from development to prevent flooding. Storm drains are not connected to sanitary sewer systems and water treatment plants. Many people don't realize that untreated stormwater and the pollutants it carries flow into the streams, creeks, rivers, and oceans where wildlife live and children play. Stormwater pollution occurs when water rinses off streets, housing, parking lots, and businesses into our gutters and storm drains, taking with it yard waste, litter, trash, grease, household cleaners and solvents, animal and human waste, lawn and garden fertilizers, and soil erosion. Every year, streams, creeks, rivers, and lakes are degraded by pollution.